Getting an ‘unknown error’ on Employment History section of application

[bhammond12]

I’m trying to apply for a job on school spring. I’ve applied for other jobs through here with. I problem but on this one I’m getting an error message on the Employment History page. 

I’ve cleared my cache and cookies. I’ve tried opening the site in Firefox, Chrome, and Safari. All are showing the same error. 

 

[nicolebond]

You’re doing all the right troubleshooting steps so far — clearing cache/cookies and trying multiple browsers. Since the issue is still occurring, the problem is almost certainly on SchoolSpring’s side, not yours. Here’s what you can do next:

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✅ Step-by-step fix / workaround

1. Double-check required fields:

   • Make sure all required fields (like Present Title, Salary, Employer Name) are filled, even if you’re unemployed.

   • Try typing “NA” (not lowercase “na”) in each required field, with no spaces before or after.

   • Avoid special characters (like “/” or “&”) — some forms crash when those appear.

   • Save and refresh:

     • If the page lets you save or move back, do that and re-enter the information.

     • Then refresh the page and try again.

     • Try incognito or private browsing mode:

       • This bypasses stored cookies or autofill data that can sometimes conflict.

       • Use a desktop instead of a mobile device (if possible):

         • Some users report this page bugs out on mobile browsers.

         • Check for a field format requirement:

           • Some forms expect salary to be numbers only — try entering “0” instead of “NA” there.

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             🚨 If the error persists:

             The “Unknown Error” at the top means their backend form validation or server is failing. You’ll need to:

             • Take a screenshot (you already did 👍)

             • Contact SchoolSpring Support:

               • Email: [email protected]

               • Include:

                 • The job ID or title

                 • The browser(s) you tried

                 • The error screenshot

                 • Mention that other job applications work fine on the same account