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Knowledge Base Articles
Contracts & Renewals
(23 Articles)
Q&A: Who to reach out to about tax exemption?
Q&A: What happens if we delay signing the quote, and can we set up split payments for the renewal?
Q&A: How can we request changes to the quote (e.g., Bill-to/Ship-to address)?
Q&A: How do we add additional licenses when renewing our contract?
Q&A: Renewal Quote Adjustments
Cases & Case Form
(10 Articles)
Q&A: Whom to Contact Regarding Project Implementation
Q&A: When & Whom to Contact
Q&A: Customer Support
Q&A: If I am not able to find my active product on drop down list, whom should I connect with?
Q&A: We are not able to attach files related to my issue.
Cancellations
(12 Articles)
Q&A: How to reinstate a renewal after you already submitted a cancellation?
Q&A: How to retrieve my data after cancellation?
Q&A: How can I cancel my account and stop all renewals since our school has closed?
Q&A: What to do with a payment reminder after deciding not to renew?
Q&A: What happens after you submit your cancellation request?
Implementation
(10 Articles)
Q&A: Limitations & Terms
Q&A: Who should I contact if the Project Manager is unresponsive during the implementation process?
Q&A: How can I get my implementation project extended?
Q&A: How can I fast track my implementation project?
Q&A: Who to contact regarding mismatch between the sales expectations and the actual implementation?
Training & KTO
(20 Articles)
Q&A: How soon can we get a training specialist assigned?
Q&A: What are the key features and functionalities of SchoolMessenger?
Q&A: Can I use my purchased training or KTO hours across different products?
Q&A: Can the school replace the existing training hours with KTOs?
Q&A: How many KTO consulting hours can I purchase at a minimum?
Customer Connect
(2 Articles)
Q&A: Customer Connect and Account Contacts
Q&A: What is the PowerSchool Customer Connect portal?
Account Configuration
(14 Articles)
Q&A: How do I change the contact information for my account?
Q&A: How can I update my school's name?
Q&A: What steps should I follow to update my account details?
Q&A: What steps should I follow to set up a new account in Schoology?
Q&A: Access Issues
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Q&A: Who to reach out to about tax exemption?
by
emmabailey
in
Contracts & Renewals
05-27-2025
0
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0
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Q&A: What happens if we delay signing the quote, and can we set up split payments for the renewal?
by
KMCharan
in
Contracts & Renewals
05-26-2025
0
0
0
0
Q&A: How can we request changes to the quote (e.g., Bill-to/Ship-to address)?
by
KMCharan
in
Contracts & Renewals
05-26-2025
0
0
0
0
Q&A: How do we add additional licenses when renewing our contract?
by
KMCharan
in
Contracts & Renewals
05-26-2025
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0
0
0
Q&A: Renewal Quote Adjustments
by
KMCharan
in
Contracts & Renewals
05-26-2025
0
0
0
0
Q&A: Whom to Contact Regarding Project Implementation
by
KMCharan
in
Cases & Case Form
05-26-2025
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1
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Q&A: When & Whom to Contact
by
KMCharan
in
Cases & Case Form
05-26-2025
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0
0
0
Q&A: Limitations & Terms
by
KMCharan
in
Implementation
05-19-2025
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0
Q&A: How soon can we get a training specialist assigned?
by
KMCharan
in
Training & KTO
05-19-2025
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Q&A: Who should the school contact if they want to purchase a new product or add a new service?
by
KMCharan
in
Contracts & Renewals
05-19-2025
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0
Q&A: What are the key features and functionalities of SchoolMessenger?
by
KMCharan
in
Training & KTO
05-19-2025
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Q&A: How do I change the contact information for my account?
by
KMCharan
in
Account Configuration
05-19-2025
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Q&A: How can I update my school's name?
by
KMCharan
in
Account Configuration
05-19-2025
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Q&A: Who should sign/approve a renewal quote?
by
KMCharan
in
Contracts & Renewals
05-16-2025
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Q&A: How does the renewal process function at PowerSchool?
by
KMCharan
in
Contracts & Renewals
05-16-2025
0
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Q&A: What steps should I follow to update my account details?
by
KMCharan
in
Account Configuration
05-14-2025
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0
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Q&A: Account Reviews
by
KMCharan
in
Contracts & Renewals
05-14-2025
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Q&A: What steps should I follow to set up a new account in Schoology?
by
KMCharan
in
Account Configuration
05-14-2025
0
0
0
0
Q&A: Customer Support
by
KMCharan
in
Cases & Case Form
05-13-2025
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0
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Q&A: Access Issues
by
KMCharan
in
Account Configuration
05-13-2025
0
0
0
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Q&A: Where can I find all my renewal quotes for upcoming school year?
by
StephenU
in
Contracts & Renewals
05-13-2025
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Q&A: How to update/add the new Primary contact to the account?
by
StephenU
in
Contracts & Renewals
05-13-2025
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Q&A: How can I add a Technical Contact to my account?
by
StephenU
in
Contracts & Renewals
05-13-2025
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Q&A: Why do we see an increase in renewal contract year on year?
by
StephenU
in
Contracts & Renewals
05-13-2025
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Q&A: The signed quote has been shared, why am I asked for a Purchase Order (PO)?
by
StephenU
in
Contracts & Renewals
05-13-2025
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Q&A: Why am I seeing product as 1 Quantity on the Quote?
by
StephenU
in
Contracts & Renewals
05-13-2025
0
0
0
0
Q&A: When can we make the payment for the renewal invoice?
by
StephenU
in
Contracts & Renewals
05-13-2025
0
0
0
0
Q&A: Invoices and Payments
by
StephenU
in
Contracts & Renewals
05-13-2025
0
0
0
0
Q&A: What do I do if I do not receive the invoice on time?
by
StephenU
in
Contracts & Renewals
05-13-2025
0
0
0
0
Q&A: When do I get my invoice for the payment?
by
StephenU
in
Contracts & Renewals
05-13-2025
0
0
0
0
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