Hello,
I am reaching out for assistance regarding an issue I am experiencing when attempting to connect to an SFTP server through the Plugin Management Console. The error message I receive is:
“Connection failed. psx.ftl.admin_pluginconsole.test_remote_connection.connect.protocol”
This connection was previously functional; however, after the vendor changed the password following the PowerSchool breach, I have encountered this error. I have confirmed that the credentials, protocol, etc. are correct, as I am still able to successfully connect to the directory via FileZilla.
Could anyone provide insights into what might be causing this issue or suggest any troubleshooting steps to resolve it? I have attached a screenshot of the error for reference.
Thank you in advance for your assistance!
